After a couple of years of hesitation i finally gathered some courage to visit the income tax office last week to try and recover the refunds i have been expecting from them. Like all of us i also had similar impression about the IT office, that i will have language problem, that they will be cryptic in answering my questions so that i am confused further about the process, that i will be taken for a ride for at least a few times till it raised my mercury levels enough for me to vomit the frustration on my friends and family.
With all these in mind i was sure that i needed a friend of mine who could speak the local language and could accompany me to the IT office. So we drove to the IT office. The things started in expected lines, e.g we were not allowed to enter by the gate which showed ‘Enter sign’, we were given a rough hand signal by the security guard to ‘guess’ that the next door was the entrance, which showed ‘Out sign’.🙂
However, that was the last thing in expected lines. Once we entered into the office near Mekhri circle, everything was a surprise for us. The office boys were soft, gentle and ready to help. There were sign boards with clear directions. We could reach the appropriate room(specific to IT wards) just reading the sign boards. The reception in the room was not bad either. The officer was more than eager to help. I could communicate in english without annoying them, the subordinate was quick to retrieve my records on that smart box and the other one quickly drew my refund order form the deck of files. The refund cheque had been sent to me long time back and returned unreceived. Now it stands expired and hence new cheque needs to be issued. They took down my new address and to my best surprise i was told i should receive the new cheque in a week or two.
It all looked like fairy tale story to me. But it was true. The department seems to have improved a lot and we need to appreciate and cooperate. They are more than willing to help and working towards clearing the back log i guess.