Comments on: Indiaplaza.in : Tall claims, bitter realities

By: Chandru

Chandru — Fri, 11 Sep 2009 06:56:10 +0000

I was planning on buying a few items on the Indiaplaza / Hindushopping site, starting with the 124% savings offer on ‘The Lost Symbol’ by Dan Brown.
But, I wasnt sure about the customer service & promptness in delivery. I was looking around for a review/ experience/ opinion of others and fortunately I found this piece.
On the site, they are promising shipping starting with the release date of the book on September 15, 2009.
But, going by the experience of the few guys that have posted here, it would be prudent to give this site a miss. Although I am located in Chennai, it might very well happen that the book would reach me very late or not at all. And I’m in no mood to keep chasing after their customer service.
I would rather walk into my local Crossword or Landmark and pick up the book on the release date by paying MRP rather than sit around twiddling my fingers in my bid to save ‘124%’.
Thanks folks!

By: Pankaj Gaonkar

Pankaj Gaonkar — Sat, 27 Jun 2009 23:07:37 +0000

I surely agree with Amit, its the worst customer service availble in the whole world. I had purchased a pend drive of 8 GB and i found that its a defective piece. I have made numerous calls and emails without any resolution. lastly i had to courier the parcel to the bangalore local bangalore office as even their courier guy didnt turn up even after a week. hope so that i may get a repalcement.

Request all not to buy a product from this site.

please note indiaplaza and hindushopping are the same site.

By: Abinasha Karana

Abinasha Karana — Mon, 01 Sep 2008 06:11:48 +0000

I face the problem with the courier people. Even the ICICI parcels for cheque book, plastics don’t get delivered. It is in J.P. Nagar 8th Ph – Bangalore. Why these sites are not trying Indian Postal Service – The age old proven courier guy…..

Or give us a option on which courier you want to use. We know BlueDart is a better option for that Orissa Place and charge the bill accordingly.

By: Hitesh Wadhwa

Hitesh Wadhwa — Wed, 09 Apr 2008 20:20:37 +0000

Indiaplaza people havent replaced the perfume yet. Neither are they trying to make an effort to replace it.

I have anyhow approached the consumer court on this.

I wish I could sue them

By: Hitesh Wadhwa

Hitesh Wadhwa — Mon, 17 Mar 2008 12:23:54 +0000

I made a purchase of a perfume from IndiaPlaza a few days back. I ordered for a Carolina Herrara 212. The mkt price is Rs 2850 and they offered me a price of Rs 2000.

Its very shocking and disappointing to know that I got a fake perfume ! I could make it from the fragrance.

Other things which made it suspicious were
-> Tampered bottle
-> Scratches on the bottle’s bottom
-> Leakage of the perfume from the bottle.

I have returned back the product as they have promised me a new and original one this time.

Lets see how it goes further !

In all, Indiaplaza sucks !!

Hitesh Wadhwa
hits.wads@gmail.com

By: SS

SS — Thu, 03 Jan 2008 16:49:43 +0000

I too am surprised. Ive long been a indiaplaza.in (and ex fabmall.com) customer – though my deliveries also have almost all been for Bangalore.

Ive had a couple of cases which had to go through customer support – but I always – always got my money back / got a replacement. In two instances they even sent a courier to pick-up the items (once for wrong item shipped and once for damaged items) ! Yes – believe me…. I was so very impressed then!

I guess, as you summarized, it was perhaps due to a combination of shipping to a smaller town and the fact that it was a combination of gift-certificates and cash.

Tough luck mate!
[Why do these things end up happening to you? ]

By: Madhusudan Rao

Madhusudan Rao — Mon, 31 Dec 2007 04:57:12 +0000

I was surprised to see this since I have been using the website frequently – 99% of my deliveries were in Bangalore (head-quarters of the company). That is the reason why I was satisfied

I remember on those instances where the order had to be cancelled, I had to do quite a bit of follow-up to get the amount back.

Looks like the online companies in India need to go quite a distance before they can provide efficient services. Customer Service is one area which is their favorite to be neglected

By: Bipin 3~ Upadhyay

Bipin 3~ Upadhyay — Wed, 26 Dec 2007 12:32:39 +0000

Uh! And I thought it’s only me who’d a bad experience with indiaplaza. Now it proves that they work really hard to be this _efficient_.

I won’t elaborate. Just that I’d to contact them again and again, and then finally had to collect the item from the courier office *personally*.
…and it wasn’t some small town. It was in Hyderabad.

BTW, I always prefer firstandsecond.com for books, but my previous purchase with them hasn’t been good either. It was delivered after 1.5 months.